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alibaba-150

Alibaba IPO Solidifies US / China Tech Duopoly

September 20th 2014

The world’s second most valuable Internet firm made its market debut yesterday. The ten most valuable tech companies are now close to evenly split between the US and China, setting up a possible duopoly between the business ecosystems in the two countries.

no-club

Ads by Enterprise, Comcast and MBTA show disregard for customers

September 7th 2014

Advertising is a merging of customer experience, public relations, and art. But rather than ennobling clients, these brands have ads that suggest their clients are perhaps a bit lacking. Our clients are sub-standard, so is our reward programEnterprise’s customer experience is a one I hold up as an example at conferences on service design, but [...]

sleep-150

More hours of sleep could be better for your career than extra work

August 27th 2014

Working harder can only get you so far. Recent brain research explains why sleep is so vital, and why being well-rested just may be back in style.

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Admiral McRaven to Become Chancellor of U Texas System at Record Salary

August 21st 2014

Admiral William McRaven, head of the U.S. Special Operations Command, will be the next chancellor of the University of Texas System – and earn a record salary.

Mar-Tech-150

We’re Not Digital Marketers, We Market In a Digital World

August 19th 2014

Live from Boston – I’m posting just some of the highlights from the first day of Scott Brinker’s Marketing Tech Conference. Get the latest from Scott Brinker, Laura McLellan, Mayur Gupta and Paul Roetzer.

gbcvb-150

Hapless Airport Advertising Reaches New Heights with Boston’s Convention and Visitors Bureau

August 1st 2014

Boston, a city based on on imagination should be fun to promote. Rather than swinging for the stands, my local CVB has made a perplexing bunt of an advertisement now appearing at Boston’s Logan Airport.

outrage-150

Tantrum Over Irrelevant Facebook Research Reveals Gaping Digital Naivety

July 3rd 2014

The media tantrum complex — those who fill continuous air time with breaking news and acrimony have no incentive to point out that the findings of Facebook’s controversial research suggest how little influence its newsfeed really creates, and how flimsy this research is in the first place.

scotus-150

Supreme Court Sides with Individual Rights on Harris v. Quinn and Hobby Lobby

June 30th 2014

After watching a string of technology focused rulings last week, its today’s pair of conventional cases that has my interest. Today’s 5-4 rulings protect individual rights to associate to exercise religious conscience – in ways which limit the influence of unions and the universality of the Affordable Care Act.

ISITE-Personalization

Free Webinar: Digital Personalization – Tues. June 10 w/ ISITE Design

June 8th 2014

One key benefit of digital data is that it can be put to work to personalize digital visitor experiences. Three members of ISITE Design will share their insights on planning personalized digital experiences on a free webinar this Tuesday, June 10. (I work for ISITE — and am proud to share the work of my awesome colleagues.)

patient-experience-150

Cleveland Clinic Empathy + Innovation Summit: Five Patient-First Forces to Fix Healthcare

May 28th 2014

Here are five macro-changes that are starting to driving systemic innovation in healthcare. Making empathy, design, medicine and business intersect for better value, outcomes, and patient experiences.