January 21st 2017
Want to know why change is hard? Deciding what not to do is a value judgement. Machiavelli became famous sorting this stuff out. And for the last five years I’ve helped corporate leaders to get digital transformation right to connect better with empowered buyers. Here are some tips from from the front lines of digital consulting on creating alignment for change.
June 15th 2016
I’m in the process of trying out a pretty elaborate set tests to score how patients experience hospital websites. While everyone can focus on KPI’s that show interactions that hospitals’ want, in the age of empowered patients our own KPI’s alone simply don’t cut it. We also need to know how our site compares against alternatives patients may see, and develop toward best practice examples in and beyond the healthcare industry. That’s what this will do — and I need to some hospital marketers or IT leaders to help test this approach out.
January 20th 2016
New research from the National Academy of Science shows that over the last decade mortality rates have increased for middle-aged white American’s – accounting for as many as 500,000 new deaths caused by self-poisoning, liver disease and suicide. The researchers and I connect this to increased stress from economic decline and reduced life prospects among middle and lower earning families.
December 4th 2015
While this starts as thinking about unlikely outsider political candidates – I think its really about how work structures our world, and so that our values need to structure work. It touches on lifespan, your wealth, celebrity air travel even my mom. Your thoughts cordially invited! ;>
June 23rd 2015
Friday, the Wall Street Journal rushed to suggest that the Charleston Shooting wasn’t really about race. No, instead, in a year where the sign “Black Lives Matter” has been everywhere, the Journal suggested this shows how far we’ve come. We’re at a moment of change – and my first change is to fire my newspaper which seems to be offering the rejoinder for inaction.
January 19th 2015
What is it about the human mind that makes it so attracted to the simplicity of rankings? Consider the case of Shimer College, and what happened when it was “objectively” named the worst college in America. And how intellectually bankrupt most college rankings turn out to be.
January 11th 2015
The idea that planning a two week party for nine years will somehow better our focus Boston’s civic efforts that responding to real needs is at once the most optimistic and cynical gambit imaginable.
December 30th 2014
As we sit here hungry for the brief pause between years, here are a dozen or so great starting points for setting your digital course over the next year.
September 29th 2014
No matter what else you may do, if you rely on digital technology – and who doesn’t – then you are in the software business too. And this carries implications for your business as it grows today — and in how this software gets updated and iterated in the future.
September 20th 2014
The world’s second most valuable Internet firm made its market debut yesterday. The ten most valuable tech companies are now close to evenly split between the US and China, setting up a possible duopoly between the business ecosystems in the two countries.