September 29th 2014
No matter what else you may do, if you rely on digital technology – and who doesn’t – then you are in the software business too. And this carries implications for your business as it grows today — and in how this software gets updated and iterated in the future.
September 20th 2014
The world’s second most valuable Internet firm made its market debut yesterday. The ten most valuable tech companies are now close to evenly split between the US and China, setting up a possible duopoly between the business ecosystems in the two countries.
September 7th 2014
Advertising is a merging of customer experience, public relations, and art. But rather than ennobling clients, these brands have ads that suggest their clients are perhaps a bit lacking. Our clients are sub-standard, so is our reward programEnterprise’s customer experience is a one I hold up as an example at conferences on service design, but [...]
August 27th 2014
Working harder can only get you so far. Recent brain research explains why sleep is so vital, and why being well-rested just may be back in style.
August 21st 2014
Admiral William McRaven, head of the U.S. Special Operations Command, will be the next chancellor of the University of Texas System – and earn a record salary.
August 19th 2014
Live from Boston – I’m posting just some of the highlights from the first day of Scott Brinker’s Marketing Tech Conference. Get the latest from Scott Brinker, Laura McLellan, Mayur Gupta and Paul Roetzer.
August 1st 2014
Boston, a city based on on imagination should be fun to promote. Rather than swinging for the stands, my local CVB has made a perplexing bunt of an advertisement now appearing at Boston’s Logan Airport.
July 3rd 2014
The media tantrum complex — those who fill continuous air time with breaking news and acrimony have no incentive to point out that the findings of Facebook’s controversial research suggest how little influence its newsfeed really creates, and how flimsy this research is in the first place.
June 30th 2014
After watching a string of technology focused rulings last week, its today’s pair of conventional cases that has my interest. Today’s 5-4 rulings protect individual rights to associate to exercise religious conscience – in ways which limit the influence of unions and the universality of the Affordable Care Act.
June 8th 2014
One key benefit of digital data is that it can be put to work to personalize digital visitor experiences. Three members of ISITE Design will share their insights on planning personalized digital experiences on a free webinar this Tuesday, June 10. (I work for ISITE — and am proud to share the work of my awesome colleagues.)