Digital China heats up as Alibaba Takes Stake in Weibo Owner Sina

April 30th 2013

Yesterday, Alibaba purchased a share of Weibo’s owner Sina – in what could be the opening to the year’s largest digital IPO.

My View on Boston’s Marathon Bombings

April 28th 2013

I’m not a Boston native, so as a convert I’m that much more zealous. These are personal thoughts on the Marathon bombing and the responses that followed. Just what I’d hope you’ve come to expect from my blog.

Join me for some fun events this week in Boston and Miami

April 23rd 2013

Its an amazing work. Besides finishing a key engagement in Chicago, and starting one in Worcester – I’m out speaking and teaching in no fewer than three places this week. Please, please, please come and make this more fun. Or, horn in on some of the highlights by following along online.

Digital Experience and Mobile Strategy

March 29th 2013

Thanks to everyone who welcomed my talk on how digital experience bridges the gap between empowered mobile customers and the brands to seek to earn their preference.

Join Us at Free Digital Conferences in Boston and Holyoke

March 27th 2013

This Friday and Saturday I’ll be speaking at two free (or nearly free) events in Boston, and Holyoke, Massachusetts. If you’d like to tune in to the latest in digital strategy, mobility, social media and the like, come on by, or jump on their hashtags. It would be great to see you!

Amanda Palmer Talks at Ted: The Art of Asking

March 4th 2013

Its no secret that I’m a fan of Amanda Palmer’s performance both on stage and online. Here’s her latest from the Ted conference.

Why No One is an Agency Anymore, and Why No One Cares

March 3rd 2013

I’ve been seeing quite a few agencies claiming to be “anti-agencies”. There are lots of reasons why the agency business model should evolve, but new ways of creating value rarely start with positioning.

Customer Experience Makes Five Guys the Top Ranked Burger in the US

March 1st 2013

The burger business is a big deal in the United States. A small chain, Five Guys Burgers and Fries has jumped to the head of burger pack – and the did it without advertising, one meal at a time.

MBTA Advertising Mixes Disdain and Disregard

February 27th 2013

As the MBTA approaches an important political season, its Courtesy Critter campaign and other communications shows tone deafness when it comes to talking with customers as peers. Is this really how the Athens of America talks to its self?

Best job ever? Usability Testing Bartender

February 21st 2013

I’ve seen the future of usability; it has a buzz on. Watch this funny video and grasp the genius of testing users under the influence. See why I want to be your bartender of usability testing.